FAQ

The time frame of order delivery is divided into two parts:

Processing Time: 24 hours (Bussiness Day), 48 hours (Weekend & Holiday).

Shipping Time: Standard delivery time frame is between 3 to 7 business days according to the different countries the customers live, and the two shipping carriers(FedEx and USPS) we use. Note: Some orders may face customs or postal delays beyond our control.

You can check the status of your delivery anytime by Order tracking website.

To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

Shipping carriers are experiencing surge demand in the US due to high demand and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier.

Our shipping carriers are working to eliminate tracking issues and delivery delays.

Fedex, UPS, and USPS.

We have over 5 warehouses nationwide to expedite shipping & handling of your orders, typically delivering within 3-7 business days to most addresses. To keep shipping free for all our customers, we do not offer expedited shipping at this time.

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates(e.g., Puerto Rico). We do not ship outside the United States at this time.

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

We accept the return of products. Customers have the right to apply for a return within 7 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We will process your return product request 1 business day after you provide the information we needed.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee is to be charged to the consumers for the return of a product.

If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

1) Take a picture of the damage.

2) Then please email us at service@tsypairs.com immediately and attach the photos.

3) We will contact you directly with the next steps.

4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.

We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.